VictimConnect operates within the Information Privacy Act 2009

This privacy policy statement applies to all individuals whose personal information we may collect in the course of providing the Service. This includes the people who contact us because they experience the impacts of violent crime, family and friends, and the frontline workers and professionals who use our resources to support people who have experienced a violent crime.

Callers may remain anonymous if they are not requiring a service beyond counselling, information and referral.

In instances where a caller to VictimConnect is requiring assistance with immediate safety or case management services, VictimConnect will be required to collect personal information. Without this information VictimConnect is unable to facilitate this assistance.

Information collected by VictimConnect will only be used for the purpose for which it was collected.

All records and electronic data are protected from unauthorised use.

Client information will not be disclosed or shared without the caller’s consent unless required by law and/or the policies of this organisation.

Reasonable access to information that the caller has provided to VictimConnect will be made available to the caller upon receipt of a written request that also includes proof of identity.

Call 1300 318 940