VictimConnect operates within the Information Privacy Act 2009
Callers may remain anonymous if they are not requiring a service beyond counselling, information and referral.
In instances where a caller to VictimConnect is requiring assistance with immediate safety or case management services, VictimConnect will be required to collect personal information. Without this information VictimConnect is unable to facilitate this assistance.
Information collected by VictimConnect will only be used for the purpose for which it was collected.
All records and electronic data are protected from unauthorised use.
Client information will not be disclosed or shared without the caller’s consent unless required by law and/or the policies of this organisation.
Reasonable access to information that the caller has provided to VictimConnect will be made available to the caller upon receipt of a written request that also includes proof of identity.