Victims

Our helpline is a 24-hour service providing information, advice, referral, and support to people who have been impacted by violent crime, their family, and friends. It is also one of the front doors to specialised services that work with men who are victims of sexual assault, victims of crime who have intellectual or learning disabilities, homicide support and recovery, and people who are going through intensive court processes, including children. 

Victim connect provides case management which offers practical support for the impacts of violent crime. Your case manager will work alongside you in establishing what you need on your journey and how we can work with you. This can include support and guidance with completing financial assistance applications through Victims Assist Queensland to help with covering the cost of related medical, security and recovery expenses. Case managers can also support with referral to legal and other specialist support services and can support you to improve your practical safety. Our case managers are not able to provide in-court support however can explain or source information about relevant criminal justice processes to help you to understand your rights. Our case managers and counsellors can also provide support and guidance with completing victim impact statements. Our case management service can be accessed right across Queensland, with case managers in a number of major centres offering in-person support. We also offer virtual support which is available anywhere. 

Our counselling service provides focused, specialised, multi-session, therapeutic counselling. Over several sessions, your dedicated and skilled counsellor will help you with the emotional and personal impacts of violent crime. Victim connect counselling is conducted by phone This virtual service can be accessed anywhere. Your counsellor will work with you on a plan to support your healing, using trauma-informed therapies that are focused on you. Victim Connect provide brief intervention counselling however should you require longer term counselling our team can support you with a referral to access this.

People who have accessed Victim Counselling and Support Services prior to July 1

VictimConnect is the provider of state-funded, free counselling and support to victims of violent crime in Queensland from 1 July, 2022. If you have worked with an organisation previously providing this service, you remain eligible to access VictimConnect. VictimConnect provides therapeutic counselling and practical case management, similar to what other services have offered, but there are some small differences. Please see ‘About This Service’.

Personal Information

Your personal information remains confidential between you and the organisation that provided you service prior to 1 July, 2022. You have the right to seek access to your personal information from any relevant organisation. If you wish to do this, you can contact your previous provider directly for assistance to do this. VictimConnect can help you with this process. VictimConnect will not have access to any of your personal information unless you provide it to us, or unless you provide another agency explicit direction, such as a referral.

Criminal Justice Documents

Various documents such as Victim Impact Statements and Financial Assistance Applications to Victim Assist Queensland can play important, formal roles across your journey with the criminal justice system. It can be helpful to make sure you have copies of these documents. If copies of these documents have been provided to other organisations, they form part of your Personal Information and will not be provided to VictimConnect. If you need access to these documents, you can contact your previous provider to request them. VictimConnect can help you with this process.

Previous Case Management and Counselling

Any work done with your previous provider will remain confidential between that organisation and you. VictimConnect has skilled, qualified, and experienced practitioners who can work with you on your next steps. You are in charge of your story and your journey, and we will meet you where you are at. However, if some part of your journey with a previous provider is important, we can work with you on how you can access this.

VictimConnect is provided in partnership with DVConnect and 54 Reasons.