You have rights as a victim of crime

Everyone who lives in Queensland has rights under the Queensland Human Rights Act 2019.

As a victim of a violent crime, you have special rights as part of the criminal justice journey. These include being told about the investigation, the court process (such as hearing dates), and the name of the person charged with the crime. Your rights are outlined in the Charter of Victims’ Rights.

Watch this video for information on your rights as outlined in the Charter of Victims’ Rights.

You also have the right to make a complaint

If you feel any of these rights have not been upheld, you can make a formal complaint. With your permission, a friend or family member can also make this complaint on your behalf.

VictimConnect can help you with this process. If you have already accessed VictimConnect, speak with your current practitioner about this. If you are yet to talk to anyone at VictimConnect, you can call our helpline any time. Alternatively, you can contact Victim Assist Queensland via their website.

You can also make a complaint about our service if you feel we are not meeting your expectations. This is different to your rights under legislation, but you do have the right to make a complaint at any time. Our Client Charter has more information about this process which you can find here.

Call 1300 318 940